Privacy Policy
FilmDNA
Last Updated: December 2024
Introduction
FilmDNA (“we,” “us,” or “our”) is committed to protecting the privacy of visitors and customers who use our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase.
FilmDNA is operated from Quebec, Canada, and we comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act Respecting the Protection of Personal Information in the Private Sector (Law 25).
By using our website, you consent to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you interact with FilmDNA, we may collect the following personal information:
- Account Information: Name, email address, password (encrypted), and contact preferences when you create an account.
- Purchase Information: Billing address, shipping address, phone number, and payment details (processed securely through our payment processor).
- Communications: Any messages, inquiries, or feedback you send us via email or contact forms.
- Custom Orders: Details you provide when requesting personalized or custom art prints.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on pages, click patterns, and referring websites.
- Location Data: General geographic location based on your IP address.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality, shopping cart, and checkout process | Session |
| Analytics Cookies | Help us understand how visitors use our site to improve performance | Up to 2 years |
| Preference Cookies | Remember your settings and preferences | Up to 1 year |
| Marketing Cookies | Used to deliver relevant advertisements (if applicable) | Up to 1 year |
Managing Cookies
You can control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block all cookies from specific or all websites
Please note that disabling essential cookies may affect your ability to use certain features, such as the shopping cart or checkout.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Fulfillment: Processing purchases, shipping products, and handling returns or exchanges.
- Customer Service: Responding to inquiries, providing support, and resolving issues.
- Account Management: Creating and managing your customer account.
- Communications: Sending order confirmations, shipping updates, and (with your consent) promotional newsletters.
- Website Improvement: Analyzing usage patterns to improve our website and user experience.
- Legal Compliance: Meeting our legal obligations and protecting our rights.
Media, Downloads, and Uploads
Product Images and Media
All product images, previews, and digital media displayed on FilmDNA are for informational purposes only. Low-resolution previews are provided to showcase our art prints; high-resolution files are not available for download.
User Uploads
If you submit images, files, or content to us (for example, for custom order requests):
- We will only use uploaded content for the specific purpose you provided it.
- We do not share your uploaded content with third parties except as necessary to fulfill your order.
- Uploaded content is retained only as long as necessary to complete your request and is then securely deleted.
- You are responsible for ensuring you have the right to share any content you upload.
Digital Products
If we offer digital downloads:
- Download links are provided for personal use only.
- Downloads are tracked to prevent unauthorized distribution.
- We retain records of digital purchases for order verification and customer support.
Art Ownership and Intellectual Property
Our Artwork
All artwork, designs, images, and creative content displayed on FilmDNA are the intellectual property of FilmDNA or used with permission. This includes but is not limited to:
- Original art print designs
- Product photographs
- Website graphics and branding
Purchasing a physical art print grants you ownership of that physical item. It does not transfer copyright or intellectual property rights. You may not:
- Reproduce, distribute, or sell copies of our artwork
- Use our artwork for commercial purposes
- Claim authorship of our designs
Your Rights as a Purchaser
When you purchase an art print from FilmDNA, you receive:
- Ownership of the physical print
- The right to display the print privately or publicly
- The right to resell the physical print (first-sale doctrine)
Data Sharing and Disclosure
We respect your privacy and limit sharing your personal information. We may share data with:
Service Providers
Third parties who help us operate our business, including:
- Payment Processors: To securely process transactions (e.g., Stripe, PayPal). We do not store your full credit card information.
- Shipping Partners: To deliver your orders (e.g., Canada Post, courier services).
- Email Services: To send transactional and promotional emails.
- Website Hosting: To maintain and secure our website.
These providers only access information necessary to perform their services and are contractually bound to protect your data.
Legal Requirements
We may disclose your information if required by law, court order, or government request, or to:
- Comply with legal obligations
- Protect our rights, privacy, safety, or property
- Investigate fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
With Your Consent
We may share your information for other purposes with your explicit consent.
We do not sell your personal information to third parties.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period |
|---|---|
| Account Information | Until you request deletion or close your account |
| Purchase Records | 7 years (for tax and legal compliance) |
| Communications | 3 years or until resolved |
| Analytics Data | Up to 2 years (aggregated/anonymized) |
| Uploaded Content | Deleted after order completion (typically 30 days) |
| Cookie Data | Varies by cookie type (see Cookies section) |
After the retention period, data is securely deleted or anonymized.
Your Privacy Rights
Under Quebec and Canadian privacy law, you have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Withdrawal of Consent: Withdraw consent for optional data processing (e.g., marketing emails) at any time.
- Data Portability: Request your data in a commonly used electronic format.
- Complaint: File a complaint with the Commission d’accès à l’information du Québec if you believe your rights have been violated.
To exercise any of these rights, please contact us using the information below. We will respond within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (SSL/TLS)
- Secure payment processing (PCI-DSS compliant processors)
- Access controls limiting who can view personal data
- Regular security assessments
While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
FilmDNA does not knowingly collect personal information from children under 14 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page with a new “Last Updated” date
- Notify you of significant changes via email or website notice
We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
FilmDNA
Quebec, Canada
Email: [email protected]
Website: www.filmdna.ca
Privacy Officer: Patrick Racette
This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a legal professional to ensure full compliance with applicable laws.